At Spa City Vacation Services, we're dedicated to helping property owners succeed by maximizing their rental property's performance and revenue while maintaining a five-star standard. Our full-service management approach gives you a completely hands-off experience. We use industry-leading software like Turno and OwnerRez, and leverage a dynamic pricing engine to ensure your home is a top performer.

Our Core Services

Expert Property Management & Marketing

We handle every aspect of your property's management and marketing to attract a diverse audience and secure bookings year-round. We list and promote your property on major sites like Airbnb, VRBO, and Booking.com, as well as on our own direct booking website, stayinspacity.com. We use a dynamic pricing engine from Wheelhouse.com that adjusts your nightly rates based on real-time market data, local events, and seasonal demand, ensuring you capitalize on premium revenue during high-demand periods. Our social media marketing, including video content on YouTube, TikTok, and Facebook, further broadens your property's reach.

Professional Cleaning & Maintenance

We believe that exceptional cleanliness is the foundation of a five-star guest review. Our professional housekeeping team follows a meticulous, multi-point process for every cleaning and changeover. We utilize Turno, an industry-leading platform, to automate scheduling and create customized checklists for each property, guaranteeing consistent quality and efficiency. Our team is also proactive in identifying and addressing maintenance issues, from minor fixes like replacing light bulbs to coordinating major repairs for urgent issues like an HVAC failure. We even assist with essential tasks like garbage and waste removal, including taking bins to the curb for weekly pickup.

Advanced Guest Services & Security

We provide 24/7 guest communication from initial inquiries to post-stay follow-ups, which is crucial for achieving Superhost status on platforms like Airbnb. For direct bookings, we use a robust guest verification process through our management platform, OwnerRez. This system performs biometric verification and comprehensive background checks against public records and global watchlists to ensure community safety and protect your investment. Optional Damage Protection and Optional Travel Insurance. 

Seamless Financial Management

We handle all the financial and regulatory details for you, including the collection and remittance of all required City and A&P lodging taxes. You'll receive a detailed monthly statement and your net rental income on the 8th of every month. We even manage your annual city permit renewals, charging the fee transparently to your owner statement. For peace of mind, our company is also fully insured for general liability.

Why Partner With Us?

Our partnership is built on the principle of trust and transparency. We live and work in Hot Springs, and our local expertise allows us to effectively market your property and maintain a network of trusted service professionals. Our ultimate objective is to achieve a five-star review after every guest stay, which directly benefits you through increased income and repeat bookings. We handle the work, so you can enjoy the rewards of a truly passive investment.